Outsource. Optimize. Recover More.

Scale Your Chargeback Alerts with Experts

We help payment companies, fintechs, and chargeback firms reduce costs with dedicated Ethoca and Verifi alert management experts.

Schedule a Discovery Call Request a Free Consultation

OUR SERVICES

Comprehensive Chargeback Management Solutions

Ethoca Alert Management

Alert monitoring
Merchant response
Transaction investigation
Case documentation
Dashboard updates
SLA tracking

Verifi Alert Management

Rapid dispute resolution
Alert processing
Internal communication
CRM updates
Reporting

Chargeback Operations Support

Daily queue management
Fraud operations support
Payment dispute handling
Reporting & analytics
Merchant communication
Process documentation

Dedicated Offshore Teams

1 Resource
Small Team (2–5)
Medium Team (5–15)
Enterprise Team (15+)

Cases Processed Annually

SLA Achievement

0/7

Global Operations

Average Cost Savings

INDUSTRIES WE SERVE

Tailored Solutions for Every Industry

Banking

Modern dispute operations for banks and financial institutions.

Credit card being tapped on merchant card reader

Payment Processors

Streamline operations and reduce dispute handling time.

A hand holding smartphone with mobile banking application

Fintech

Scale your business without increasing operational overhead.

Mini shopping cart sitting on a keyboard

E-commerce

Recover lost revenue and improve customer experience.

Gaming

Handle high volumes and complex disputes efficiently.

An airplane flying high in clear blue sky

Travel & Hospitality

Manage seasonal spikes and reduce chargeback ratios.

OUR PROCESS

A Proven Process for Better Results

1. Discover

We understand your workflow.

2. Assess

We identify the required resources and coverage.

3.Deploy

Dedicated specialists are assigned.

4. Integrate

Resources align with your SOPs and reporting.

5. Operate

Daily management with SLA adherence.

6. Scale

Expand your team as your business grows.

CASE STUDIES

Reduced Backlog by 70%

A leading payment processor reduced their dispute backlog from 15,000+ to less than 2,000 within 60 days.

View Case Study →

99.4%

Improved SLA to 99.4%

We helped a fintech company improve their SLA performance from 76% to 99.4%.

View Case Study →

WHAT OUR CLIENTS SAY

“

chargebacksolutions has been an extension of our team. Their analysts are knowledgeable, proactive, and deliver excellent results. Our chargeback ratio improved significantly!

— Director of Operations Leading Fintech Company

“

The integration of their alert monitoring service cut our merchant disputes by almost half in under a month. Truly professional service with unmatched response times.

— Head of Risk & Compliance Global E-commerce Retailer

“

Highly reliable dashboard analytics and custom reporting. Our team now has 100% visibility into dispute outcomes and recovery performance metrics.

— VP of Finance SaaS Platforms Inc.